1. Introduction

Welcome to Golden Hour Events. These Terms of Service ("Terms") govern your use of our website located at goldenhourevents.com.au (the "Website") and the event planning services we provide ("Services"). By accessing our Website or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.

2. Service Description

Golden Hour Events specializes in premium event planning services across Sydney, delivering unforgettable weddings, corporate functions, and private celebrations. Our creative team focuses on elegant styling and seamless coordination. Our Services include, but are not limited to, event planning, coordination, styling, vendor management, and on-site supervision.

3. Client Responsibilities

As a client of Golden Hour Events, you agree to:

• Provide accurate and complete information required for planning your event.
• Respond promptly to communications regarding your event planning process.
• Make all payments according to the payment schedule outlined in your event contract.
• Adhere to event timelines and deadlines as agreed upon in your event planning timeline.
• Comply with all venue policies and regulations for your chosen event location.

4. Bookings and Payments

4.1 Booking Process

All event bookings are confirmed only upon receipt of a signed contract and the required deposit payment. Until these requirements are met, event dates remain available to other clients.

4.2 Deposits

A non-refundable deposit of 30% of the total estimated event cost is required to secure your event date. This deposit will be applied to your final balance.

4.3 Payment Schedule

The remaining balance will be due according to the following schedule:

• 30% due midway through the planning process (typically 3 months before event)
• Final 40% due 14 days prior to the event date

4.4 Additional Costs

Any additional services requested after the contract signing will be billed separately and must be paid immediately upon agreement to provide these services.

5. Cancellations and Postponements

5.1 Client Cancellations

If you cancel your event, the following policy applies:

• Cancellation more than 180 days before event: Loss of initial 30% deposit
• Cancellation between 90-180 days before event: 50% of total contract fee
• Cancellation less than 90 days before event: 100% of total contract fee

5.2 Postponements

Event postponements will be accommodated where possible, subject to our availability for the new date. A postponement fee of 10% of the total event cost may apply. All payments made will transfer to the new event date.

5.3 Force Majeure

In the event of circumstances beyond our reasonable control (including but not limited to: natural disasters, pandemic restrictions, civil unrest, or government regulations), we reserve the right to cancel or postpone services. In such cases, we will work with you to reschedule or, if rescheduling is not possible, provide a partial refund after deducting costs already incurred.

6. Intellectual Property

6.1 Event Photography

Golden Hour Events reserves the right to photograph and/or record aspects of your event for portfolio and promotional purposes. By engaging our services, you grant us permission to use these materials in our marketing materials, website, and social media channels. We will always respect the privacy of your guests and use such materials tastefully.

6.2 Credit for Work

We request that photographers or media covering your event credit Golden Hour Events for our design, styling, and planning work when publishing images of the event.

7. Limitation of Liability

While we strive for perfection in every event, Golden Hour Events' liability shall be limited to the amount paid for our services. We are not liable for:

• Performance issues with third-party vendors, though we will advocate on your behalf for resolution of any such issues
• Damage, loss, or injury caused by event participants or guests
• Weather conditions affecting outdoor events
• Changes or cancellations by venues or vendors outside our control
• Any consequential, incidental, or indirect damages

8. Confidentiality

We respect your privacy and will maintain the confidentiality of all client information. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Website Use

9.1 Content Accuracy

While we strive to ensure all information on our Website is accurate and up to date, we make no guarantees regarding the completeness or reliability of this content. The use of any information from our Website is at your own risk.

9.2 Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these websites and assume no responsibility for any content, privacy policies, or practices of third-party websites.

9.3 User Conduct

When using our Website, you agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Engage in any activity that could harm or disrupt the Website or its servers
• Attempt to gain unauthorized access to any portion of the Website
• Use the Website to transmit malicious code or conduct fraudulent activities

10. Modifications to Terms

Golden Hour Events reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of our Website or Services after any such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Sydney, Australia.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Golden Hour Events
18 Harbour View Rd, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 9134 7782